Car Dealer Frequently Asked Questions
Welcome to Mike Reichenbach Ford’s frequently asked questions page! Here, you'll find answers to some of the questions we get most often. If you're looking for more details about our Ford dealership, vehicle selection, or services, you're in the right place.
At our Ford dealership in Florence, SC, we pride ourselves on delivering exceptional customer service, flexible financing options, and expert Ford maintenance. Whether you're scheduling a Ford oil change or shopping for Ford parts nearby, our team is here to help. Don’t forget to ask about our service and parts specials, including oil change coupons!
Our goal is to ensure your experience with us is smooth and enjoyable. If you have any questions that aren’t addressed here, feel free to reach out to our friendly team—we’re always happy to help!
Dealership FAQs:
Q: Can I custom order a car if I don’t see what I want in your inventory?
A: Absolutely! If we don’t have the exact vehicle you’re looking for in our current inventory, you can custom order a Ford to suit your preferences. Click here to learn more, and we’ll help you select your ideal model, features, and options.
Q: What should I focus on during a test drive?
A: When test-driving a vehicle, pay attention to comfort, functionality, technology, and the overall driving experience. It’s also important to think about the features you want and need most. We recommend making a list of these features beforehand to help ensure the car meets your needs. When you’re ready to take the next step, schedule your test drive today!
Q: Are You Open on Sundays?
A: No, our dealership is closed on Sundays.
Q: Do You Offer Genuine Ford Parts and Accessories?
A: Yes, we offer a wide selection of genuine Ford parts and accessories to ensure every repair is top-notch. Visit our Parts Department today or request information online.
Q: Can I sell my car to you even if I’m not buying a new one?
A: Yes! We’ll buy your used vehicle, even if you don’t plan to buy one from us. We’ll provide a cash offer or–if you do choose to buy a vehicle with us–apply its value toward your purchase.
Q: What’s the difference between buying and leasing a car?
A: You can think of leasing like renting a vehicle: you may have lower monthly payments, but you won’t own the vehicle at the end of the lease unless you buy it out. When you purchase a vehicle, your payments are likely to be higher, but you’ll own the vehicle once it’s paid off. Additionally, leasing includes mileage limits, while there are no mileage restrictions when you buy. Click here to learn more about leasing.
Q: I’m unsure which vehicle suits my lifestyle. Can you help?
A: Of course! Our sales team is knowledgeable about the vehicles in our inventory and will learn about your needs, preferences, and budget to help you choose the right model for you
Q: Can I get financing if my credit isn’t great?
A: Yes! We work to secure financing for buyers of all credit backgrounds. You can get started by filling out our Credit Application or calling our Finance Department. Additionally, click here to learn more about how you can get a car loan regardless of your credit history!
Q: How can I calculate my monthly car payments before making a purchase?
A: We have a convenient online Payment Calculator that will help you estimate your monthly payments. Simply input the vehicle price, down payment amount, loan term, and interest rate to get an accurate estimate.
Q: How do I buy out my leased vehicle?
A: If you’re interested in buying out your lease, our finance team can guide you through the process. Contact us or visit us in person to get started.
Q: Do you have a budget-friendly inventory?
A: Yes, we offer a variety of vehicles for a range of budgets, including several options under $20K. For even more affordable options, check out our selection of Ford used cars, like a Ford F-150, Ford Bronco, Ford Escape, or Ford Edge.
Q: Do you sell commercial vehicles?
A: Yes, we have a range of trucks, vans, and commercial vehicles available for businesses. Click here to browse our inventory.
Q: How often should I schedule routine maintenance for my Ford?
A: Regular maintenance helps keep your Ford running smoothly and extends its lifespan. For most Ford vehicles, you should schedule routine maintenance such as oil changes, tire rotations, and inspections every 5,000 to 7,500 miles, depending on your model and driving habits. For the average driver, this works out to every six months. For the recommended maintenance schedule for your vehicle, consult your owner’s manual or contact our Ford service team.
Q: Do you carry used vehicles from other brands?
A: Yes! In addition to our Ford models, our used inventory features vehicles from a variety of other popular manufacturers, including Dodge, Chevrolet, Toyota, Honda, Nissan, and more. Whether you’re looking for a reliable sedan, rugged truck, or versatile SUV, we have pre-owned options to fit your needs and your budget.
Q: What documents do I need to apply for financing?
A: When applying for financing, bring your government ID, proof of income (your most recent pay stubs), proof of residence (such as a recent utility bill), and employment details. With these documents, our finance team can guide you through the process.
Q: Are there additional fees when buying a car?
A: Yes. Common fees include sales tax, documentation fees, and registration costs. Our team will provide a clear breakdown of all charges so there are no surprises.
